Refund and Cancellation Policy

Last Updated: 29 June 2026

This Refund & Cancellation Policy applies to services purchased from FunnelCom.

FunnelCom provides digital services such as website setup, landing page creation, funnel setup, CRM setup, automation setup and related consulting or implementation services.

Cancellation Before Work Starts

If a client cancels the project before any work has started, the client may request a refund.

Any payment gateway charges, administrative charges or costs already incurred may be deducted from the refund amount.

Cancellation After Work Starts

Once project work has started, payments are generally non-refundable because time, planning, strategy, design, setup and implementation work may already be in progress.

Partial refunds, if any, will be decided based on the completed work, resources used and project stage.

No Refund After Delivery

No refund will be provided after the agreed deliverables have been completed and delivered.

Service-Based Nature of Work

Since FunnelCom provides customized digital services, refunds cannot be provided for change of mind, delay in client feedback, change in business direction, dissatisfaction caused by requirements not included in the original scope, or lack of business results after delivery.

Refund Timeline

Approved refunds, if any, will be processed within 7–10 working days to the original payment method, subject to payment gateway and bank processing timelines.

How to Request a Refund or Cancellation

To request cancellation or refund review, contact us at:

Email: [email protected]
Subject Line: Refund/Cancellation Request
Include your name, business name, payment details and reason for the request.